Refund & Cancellation Policy

Effective Date: 14th August 2026

At Carify, we aim to provide reliable, convenient, and high-quality car wash and car care services. This Refund & Cancellation Policy explains the terms applicable to service bookings, cancellations, rescheduling, refunds, and payments made through our website or other booking channels.

1. Booking Cancellation

Customers may request cancellation of a service booking by contacting Carify using the contact details provided on our website.

Cancellation requests should preferably be made before the scheduled service time so that we can accommodate other customers and manage our service availability.

2. Cancellation by Customer

If you cancel your booking before the scheduled service time, your eligibility for a refund will depend on the applicable cancellation terms and the status of your booking.

Where a refund is applicable, the refundable amount will generally be processed after deducting any applicable charges, payment gateway fees, or other reasonable costs, where permitted.

Bookings that are cancelled after the service has already commenced may not be eligible for a refund.

3. Rescheduling of Services

Customers may request to reschedule their booking by contacting Carify in advance.

Rescheduling is subject to availability and may not be possible if the request is made shortly before the scheduled appointment.

Carify reserves the right to apply reasonable rescheduling restrictions depending on the service booked and the circumstances.

4. No-Show Policy

If a customer fails to arrive at the scheduled time or is unavailable at the agreed service location, the booking may be treated as a no-show.

No-show bookings may not be eligible for a refund, particularly where resources, staff, or service capacity were reserved specifically for the customer.

5. Cancellation by Carify

Carify may cancel or reschedule a booking due to circumstances such as:

• Unavailability of required staff or equipment
• Technical or operational issues
• Severe weather or unsafe conditions
• Unexpected circumstances affecting service availability
• Maintenance or temporary closure
• Other circumstances beyond our reasonable control

If Carify cancels a prepaid booking and the service cannot be rescheduled, the customer may be eligible for a refund of the amount paid for the cancelled service.

6. Service Not Completed

If a service cannot be completed due to reasons attributable to Carify, the customer may contact us to request a review of the matter.

Depending on the circumstances, Carify may offer:

• Rescheduling of the service
• Re-performance of the affected service
• Partial refund
• Full refund

The appropriate resolution will be determined based on the nature of the issue and the service provided.

7. Refund Eligibility

Refunds may be considered in circumstances including:

• A prepaid booking is cancelled by Carify and cannot be rescheduled
• A service is not provided due to reasons attributable to Carify
• A duplicate payment has been made
• An incorrect amount has been charged due to a technical or payment error
• Other circumstances where Carify determines that a refund is appropriate

Refunds are not automatically guaranteed for every cancellation or service-related complaint.

8. Refund Process

If you are eligible for a refund, you may need to provide relevant booking or payment information so that we can verify the transaction.

Once approved, the refund will generally be processed through the original payment method used for the transaction.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

9. Payment Gateway Charges

Where applicable, payment gateway, transaction, or processing charges may be non-refundable if they have already been charged to Carify by the payment service provider.

Any such deductions will be communicated to the customer where applicable and permitted by law.

10. Promotional Offers and Discounts

Bookings made using promotional offers, coupons, discounts, or special pricing may be subject to additional cancellation and refund conditions.

Unless otherwise stated in the relevant offer, promotional discounts may not be refundable or transferable.

11. Damages or Customer-Related Issues

Refunds may not be provided where a service issue results from circumstances outside Carify’s reasonable control, including incorrect information provided by the customer, pre-existing vehicle conditions, or circumstances that prevent the requested service from being properly performed.

Any concerns regarding the quality or completion of a service should be reported to Carify as soon as reasonably possible.

12. How to Request a Refund

To request a refund or raise a concern regarding a booking, please contact us with your booking details and relevant payment information.

We may review the booking and circumstances before approving or declining the refund request.

13. Changes to This Refund Policy

Carify may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment methods, business practices, or applicable legal requirements.

Any updates will be published on this page with the revised Effective Date.

14. Contact Us

If you have any questions, concerns, cancellation requests, or refund-related queries, please contact us:

Carify
Email: hellocarify@gmail.com
Phone: 9116013140

Address: C5, 2nd Floor, 80 Feet Road, Kiran Path, Shanthi Nagar, Mansarovar, Jaipur, Rajasthan 302019